Support with Actions, Not Just Words Archives - The Company Cube

Rearranging the Travel Itinerary

Julie Reyes — Mon, 15 Feb 2016 14:02:09 +0000

(Steven Malimbwi – Tanzania) – I had a customer who came to order an e-ticket for his flight. I booked the flight and held the booking for two weeks. After the booking had expired, the customer came back needing his ticket…but the booking had expired. I told this to the customer, but he was very angry and left.

Then I remembered the cube I rolled that day, “Support with actions.” So I decided to make another booking. I found a KLM flight with and called the customer to offer him the cheapest fare. He knew that the KLM ticket was a very high price. He was very happy and told me that he would come back to pay the ticket.

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Helping that is Contagious

Julie Reyes — Thu, 01 Jan 2015 14:14:20 +0000

(Belen Velasco – Cochabamba, Bolivia) – We got this week support with actions not just words. I was asked from a team member to help him to check the headsets and software installation in the computers. I really had a lot in my plate, but understood that was my chance to support him, but I didn’t mention the cube to him.While working I had a problem with one of the computers, and when I asked him something, he promptly jumped from his chair and helped me out. Then smiling he said: “Actions, not just words.”

Another teammate was asked form a member of the team to help him out. She didn’t want to because she feels that every time she asks him a hand he always says no, but she remembered the cube, and helped him out. She told me, I saw you helped him, so I want to help him too.

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Concrete Action Incognito

Julie Reyes — Wed, 04 Dec 2013 13:17:43 +0000

(Indiana, USA) – Stopped what I was doing today to help pick up someone else’s mess at work that was left from the day before. Later they saw the cleaned-up table and I heard them tell someone else it is great someone took the time to help straighten up the office.

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Follow Up Actions

Julie Reyes — Wed, 11 Sep 2013 20:16:27 +0000

(J.M. – Indiana, USA) – Rolled my Cube this morning: “SUPPORT With Action, Not Just Words!” I took the time to send a helpful email to a colleague this morning that followed up on something I had promised yesterday. It’s feels good to follow through on what I said I would do!

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In the Midst of Difficulty

Julie Reyes — Thu, 15 Aug 2013 11:54:12 +0000

(Ateki, Caxton – Yaounde, Cameroon) – One of my colleagues had just lost her mother-in-law but in the office she had two evaluation reports to develop. She had to go meet the rest of the Family. The deadline for our report was so close. So I opted, even with my own tasks, to prepare one of the reports. This lessened her workload and gave her time to look after her family loss. I believe this really helped strengthen the bond between my colleague and I.

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More than a Book

Julie Reyes — Wed, 08 May 2013 17:10:21 +0000

(from Texas, USA) Yesterday morning the cube said, “Be the first to help others.” I was at an event, selling my children’s books. A hearing-impaired boy and his dad stopped at my table. He wanted books, but his dad had no money on him. I gave him one of my “free gifts”–a bag with a package of animal crackers and a bottle of bubbles–and they moved on. But then, I heard that “little voice.” When I handed him a book, his dad said, “You’d better give her a hug.” That made my day. The next thing his dad said was, “That worked out well, because it’s his birthday.” For me, that reciprocated more than I had given. I’m so glad that I didn’t miss the opportunity to give him a true gift, one that asks for nothing in return.

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