(Steven Malimbwi – Tanzania) – I had a customer who came to order an e-ticket for his flight. I booked the flight and held the booking for two weeks. After the booking had expired, the customer came back needing his ticket…but the booking had expired. I told this to the customer, but he was very angry and left.
Then I remembered the cube I rolled that day, „Support with actions.“ So I decided to make another booking. I found a KLM flight with and called the customer to offer him the cheapest fare. He knew that the KLM ticket was a very high price. He was very happy and told me that he would come back to pay the ticket.