Support with Actions, Not Just Words

(Steven Malimbwi – Tanzania) – I had a customer who came to order an e-ticket for his flight. I booked the flight and held the booking for two weeks. After the booking had expired, the customer came back needing his ticket…but the booking had expired. I told this to the customer, but he was very angry and left.

Then I remembered the cube I rolled that day, “Support with actions.” So I decided to make another booking. I found a KLM flight with and called the customer to offer him the cheapest fare. He knew that the KLM ticket was a very high price. He was very happy and told me that he would come back to pay the ticket.

(Belen Velasco – Cochabamba, Bolivia) – We got this week support with actions not just words. I was asked from a team member to help him to check the headsets and software installation in the computers. I really had a lot in my plate, but understood that was my chance to support him, but I didn’t mention the cube to him.While working I had a problem with one of the computers, and when I asked him something, he promptly jumped from his chair and helped me out. Then smiling he said: “Actions, not just words.”

Another teammate was asked form a member of the team to help him out. She didn’t want to because she feels that every time she asks him a hand he always says no, but she remembered the cube, and helped him out. She told me, I saw you helped him, so I want to help him too.

(Indiana, USA) – Stopped what I was doing today to help pick up someone else’s mess at work that was left from the day before. Later they saw the cleaned-up table and I heard them tell someone else it is great someone took the time to help straighten up the office.

(J.M. – Indiana, USA) – Rolled my Cube this morning: “SUPPORT With Action, Not Just Words!” I took the time to send a helpful email to a colleague this morning that followed up on something I had promised yesterday. It’s feels good to follow through on what I said I would do!