(K.K. – Illinois, USA) – This morning at work I rolled the Company Cube that I have on my desk and the side “Share expertise, time, yourself” came up.
A short time later I got a call from a staff member asking for how to download some materials for a task that I had sent instructions to him on only a few weeks prior. I started to get a bit irritated thinking that the person should have just followed the instructions I sent and they could have completed the task. I then thought about the cube I had rolled earlier that morning. Perhaps the person did not understand the instructions, or maybe I had not given the instructions in a clear manner, or maybe the person did not have the expertise to follow the instructions.
With this new frame of mind, I let go of the irritation and tried to coach the person through the steps to complete the task they were asking about. After a few moments the person saw how to do it and thanked me for helping them.